Shipping & Returns
Shipping
When will my order ship?
Orders are processed from our lab within 1-3 business days.
Do you ship internationally?
At this time we are only able to ship within the United States.
Do you offer expedited shipping?
Yes. You have the option to expedite your shipment for an additional shipping cost at checkout.
What if my package is lost, damaged or stolen?
We take every measure to ensure your package arrives safely. In the event your package arrives damaged please contact customer service for assistance. Include name, order number and a photo of damaged goods.
If your packages are typically delivered in an unsecured location please select signature confirmation during checkout as we are unable to replace stolen packages.
If your package is lost by USPS please contact us for assistance.
Return Policy
What is your return policy?
Due to the handcrafted nature of our products and our premium ingredients, all sales are final and are not eligible for return or exchange. We hope you love your purchase as much as we have enjoyed making it, but we understand that every skin type is unique. To avoid any issues, we recommend starting with our mini and using it as a patch test. Not only will you get a chance to experience our product, you'll also receive a 10% off discount code on a full-sized bottle. If you have any concerns or questions, feel free to get in touch with us - we're always happy to answer any questions you may have.
Can I make changes or cancel my order after it has been placed?
If you need to make a change to your order please email us immediately. We will do our best to accommodate you, but we fulfill orders rapidly and may not be able to intercept outgoing packages in time to make changes. If the package is already en route, the return policy will be in effect.